Privacy Policy
Last updated: 17 August 2026
Hilltop Hampers respects your privacy and is committed to handling personal information carefully, securely and responsibly.
This Privacy Policy explains how Hilltop Hampers collects, holds, uses and shares personal information when you visit our website, place an order, make an enquiry or provide recipient details for a gift delivery.
1. Information we collect
Depending on how you interact with us, we may collect:
• Your name, business name, email address, telephone number and billing address
• Order, payment and transaction information
• The name, delivery address and contact details of a gift recipient
• Personalised gift messages and delivery instructions
• Information provided through our website, email, telephone or social media
• Information relating to corporate, settlement, employee, client or sporting club orders
• Website usage information collected through cookies and similar technologies
We ask that you only provide information that is reasonably necessary for us to prepare, process and deliver your order.
2. Recipient information provided by customers and businesses
When a customer, company, property professional, sporting club or association places an order, they may provide personal information about another person so that we can deliver a hamper to that recipient.
This may include the recipient’s name, delivery address, telephone number, preferred delivery date and gift message.
Hilltop Hampers uses recipient information only for purposes connected with preparing, coordinating and delivering the gift, resolving delivery issues and providing customer service relating to the order.
Recipient information will not be:
• Sold or rented
• Added to our marketing database
• Used to send promotional emails without consent
• Shared with another business for its independent marketing purposes
The customer or organisation providing recipient information is responsible for ensuring they are authorised to provide that information for the purpose of arranging the gift.
3. How we collect personal information
We may collect personal information when you:
• Place an order through our website
• Contact us by email, telephone, website form or social media
• Request a quote or discuss a corporate gifting program
• Subscribe to receive marketing communications
• Enter a promotion or provide feedback
• Provide recipient details for a delivery
• Interact with our website
For corporate orders, personal information may be provided directly by the organisation purchasing the hampers rather than by each recipient.
4. Why we collect and use personal information
We may use personal information to:
• Process and fulfil orders
• Prepare personalised hampers, cards and messages
• Arrange pickup, local hand delivery or shipping
• Confirm orders and provide delivery updates
• Communicate about changes, unavailable items or delivery issues
• Prepare quotes and manage corporate gifting arrangements
• Process payments, refunds and accounting records
• Respond to questions, requests or complaints
• Improve our products, services and website
• Meet our legal, taxation and record keeping obligations
• Send marketing communications where consent has been provided or where permitted by law
5. Delivery providers
To complete an order, Hilltop Hampers may provide necessary recipient information to Australia Post or another trusted delivery provider.
The information shared may include the recipient’s name, delivery address, telephone number, email address and delivery instructions. Delivery providers receive only the information reasonably required to transport, track and deliver the order or resolve a delivery problem.
Orders outside our local hand delivery area are generally shipped through Australia Post in recyclable mailing boxes. Local deliveries may be completed by Hilltop Hampers or a trusted local delivery provider.
These providers handle personal information under their own privacy practices and legal obligations.
6. Payments and website service providers
Payments made through our website are processed using third party payment providers. Hilltop Hampers does not generally receive or store your complete payment card details.
We may also use trusted service providers to support:
• Website hosting and online ordering
• Payment processing
• Email and customer communications
• Accounting and business administration
• Website analytics
• Order fulfilment and delivery
We only share information with these providers when reasonably required for them to perform services on our behalf or when required by law.
7. Marketing communications
If you choose to join our mailing list, we may use your name and email address to send news, product information and special offers.
You can unsubscribe at any time by selecting the unsubscribe link in an email or contacting us directly.
Providing recipient details for a hamper delivery does not subscribe that recipient to Hilltop Hampers marketing.
8. Cookies and website analytics
Our website may use cookies and similar technologies to operate the online store, remember preferences, understand website activity and improve the customer experience.
Some cookies may be provided by Squarespace, payment providers, analytics services or other website tools. You can adjust cookie settings through your browser, although disabling certain cookies may affect how the website functions.
9. Storage and security
Hilltop Hampers takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be stored electronically through secure website, email, payment, accounting or business systems. Access is limited to Hilltop Hampers and trusted providers who require the information to perform their services.
No internet transmission or electronic storage system can be guaranteed to be completely secure.
10. How long we retain information
We retain personal information only for as long as reasonably required to fulfil orders, provide customer service, maintain business and taxation records, resolve disputes and meet our legal obligations.
When personal information is no longer required, we take reasonable steps to delete it, destroy it or remove identifying details where appropriate.
11. Overseas storage and processing
Some service providers used by Hilltop Hampers, including website, payment, email, analytics or cloud service providers, may store or process information outside Australia.
The locations used by these providers may change over time. Their handling of information is governed by their respective privacy policies and applicable laws.
12. Accessing or correcting your information
You may contact Hilltop Hampers to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.
We may need to confirm your identity before processing a request. In some circumstances, access may be limited where permitted or required by law.
13. Privacy questions and complaints
If you have a question or concern about how Hilltop Hampers has handled personal information, please contact us using the details below.
We will acknowledge your enquiry or complaint and aim to respond within a reasonable period.
If the Privacy Act 1988 applies to the matter and you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner through its website at www.oaic.gov.au.
14. Third party websites
Our website may contain links to websites operated by other organisations. Hilltop Hampers is not responsible for the privacy practices or content of third party websites. We recommend reviewing their privacy policies before providing personal information.
15. Changes to this policy
We may update this Privacy Policy when our services, providers or information handling practices change. The current version will be published on our website with its latest revision date.
Contact Hilltop Hampers
Hilltop Hampers
Ringwood North, Victoria, Australia
Email: gifts@hilltophampers.com.au
Telephone: +61 415 761 906